Privacy Policy

Introduction

Welcome to https://auto-buffing-and-polishing.collision-talk.com (hereinafter referred to as “Auto Buffing and Polishing” or “we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains our practices regarding the collection, use, and disclosure of information in compliance with various international privacy laws, including but not limited to:

Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
Quebec Law 25 on the protection of personal information in the private sector
The General Data Protection Regulation (GDPR) of the European Union (EU)
Brazil’s General Data Protection Law (LGPD)
California’s Consumer Privacy Act (CCPA/CPRA), California, USA
Colorado’s Privacy Act (CPA), Colorado, USA
Utah’s Consumer Sales Privacy Act (UCPA), Utah, USA
Connecticut’s Connectict Data Privacy Act (CTDPA), Connecticut, USA
Virginia’s Consumer Data Protection Act (VCDPA), Virginia, USA
South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy applies to all aspects of our online presence, including but not limited to:

Our website at https://auto-buffing-and-polishing.collision-talk.com
Any applications or software products offered by us
Services accessed through our platform
Interactions between our users and our team via email, phone, text/SMS, or other communication channels

Please note that this policy does not cover third-party websites, applications, or services linked to our platform, as they have their own privacy policies governing data collection and use.

Processing Activities

This Privacy Policy outlines the ways in which we process your personal data during the above-mentioned interactions:

Account Creation and Management: When you create an account with us, we collect your name, contact details, and other information necessary for account verification.
Payment Processing: If you make a purchase on our site, we gather payment information, including card details, billing addresses, and order history.
Communication: We may reach out to you via email or text/SMS for transactional updates, marketing purposes, or customer support.

Personal Data Collection

We collect several types of personal data as part of our services:

Account Information: This includes your user name, password (encrypted), and profile details.
Payment Information: Credit or debit card numbers, expiration dates, and security codes are securely stored for payment processing.
Financial and Purchase Data: We may collect transaction records, purchase history, and other financial information related to our services.
Mobile Device Identifiers: Unique device identifiers, such as IP addresses, mobile phone numbers, or MAC addresses, can be used for service delivery and analytics.
Location Data: With your consent, we may access location data from your device to provide personalized content or services.
Feedback and Reviews: Your comments, reviews, and ratings help us improve our products and services.
Social Media Information: If you choose to log in through social media accounts, we will collect data from those platforms (e.g., profile pictures, user names) for account creation and integration.
Product Information: Details about the products or services you interact with on our platform, such as browsing history, preferences, and purchase behavior.

Cookies

We use cookies to enhance your experience on our website:

Strictly Necessary Cookies: These are essential for navigating our site and using its features. They enable core functionalities like account login, payment processing, and page rendering.
Preference Cookies: We use these cookies to remember your preferences, language settings, and other customization options to provide a personalized experience.
Analytics Cookies: Our analytics tools employ these cookies to collect aggregated data about our users’ behavior on the site, allowing us to improve performance and user experience.

Users have control over non-essential cookies through our Cookie Manager, where you can manage or delete specific cookies as per your preferences.

Retention and Deletion

We retain personal data for various periods, depending on the purpose of collection:

Account Data: We keep account information until the account is active and necessary for ongoing interactions.
Payment Information: Card details are stored securely for a limited time (e.g., 7 days) to facilitate future transactions if you choose to save your payment method.
Purchase History: Order records and purchase data may be retained for billing, tax purposes, and fraud prevention for an extended period (up to 5 years).
Other Data Types: Personal information associated with analytics, feedback, and other non-essential purposes will be deleted or anonymized after the data retention period expires.

Security Measures

We prioritize the security of your personal data:

All sensitive data is transmitted using encrypted communication protocols (HTTPS).
We engage secure third-party payment processors to handle financial transactions, ensuring compliance with PCI DSS standards.
Our systems are regularly updated and monitored for potential vulnerabilities and malicious activities.

Children’s Privacy

Auto Buffing and Polishing does not knowingly collect personal data from children under the age of 18. If you believe we have collected such information by mistake, please contact us using the details below, and we will take prompt action to rectify the issue.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

Access and Rectification: You can request access to the personal data we hold about you or ask for corrections if it is inaccurate.
Erasure (Right to be Forgotten): In some regions, you have the right to request the deletion of your data, subject to legal exemptions.
Restriction: You may opt to restrict the processing of your data under certain circumstances.
Data Portability: We will provide a portable copy of your personal data in a commonly used format upon request.
Objection: You have the right to object to the processing of your data for specific purposes, such as marketing or profiling.
Non-Discrimination: You cannot be discriminated against for exercising your data protection rights.

To exercise these rights, please reach out to our privacy team at your earliest convenience using the contact details provided below.

Changes to Policy

We reserve the right to update this Privacy Policy periodically to reflect changes in our practices or regulatory requirements. Any modifications will be posted on this page with an updated revision date. We encourage you to review this policy regularly for the latest information.

Contact Information

For any inquiries, requests to unsubscribe from communications, or questions regarding data privacy, please contact us:

Email: [email protected]
Address: Auto Buffing and Polishing, Privacy Team, [Your physical address]